FAQ

FREQUENTLY ASKED QUESTIONS

 

How do I proceed through the check out process?

Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

What is a fulfilment address?

The fulfilment address is your shipping address. If you have an international address, it is very helpful if you rewrite your address in the Special Instructions field during check out. Do also indicate your exact postal code to ensure your product is delivered accurately.

Can you ship your products anywhere?

Yes! However, we are not responsible for additional charges you may incur as a result of international duties. 

What methods of payment do you accept?

We accept Paypal online payment only.

How do I cancel an order or return or exchange an item?

E-mail us at general@zmc.com.sg, letting us know that you will be returning an item. Then, ship the item with your receipt to 50 Serangoon North Ave 4 #01-22 First Centre Singapore 555856. Please include in this shipment your personal information as well as instructions with regards to whether your shipment is a return or exchange. Our policy typically is that, for domestic exchanges and returns, you as the customer will pay for shipping back to us. However, every shipping fee from Singapore is to be borne by the customer. This is to help streamline the process and avoid having to exchange money for the purpose of exchanging and refunding items. If you have any questions, do feel free to email us.

Purchase below $100?

There will be additional shipping fee for purchases below $100. For more information please contact us at +65 6555 3560. Should any purchase been made below $100 our customer service team will be in touch with you to if you have trouble making shipping payment.  

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.

Do I need to install special software to shop online?

You must enable JavaScript in order to purchase items on our site. For specific instructions, please select your browser: Microsoft Internet Explorer, Mozilla Firefox, Opera, or Apple Safari. We also recommend that you install the latest version of Adobe Flash Player.

Does your site install cookies?

Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.

How do I enable cookies in my browser?

For specific instructions on how to enable cookies, please select your browser: Microsoft Internet Explorer, Mozilla Firefox , Opera, or Apple Safari.